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Ok, your traffic building efforts are bearing fruits and you are getting tons of visitors to your site. Great, but just don't stop here. Your goal now is to turn your visitors into customers and therefore you have to win their trust.

People who like you and trust you, will follow your recommendations and they will buy from you -- a sure way to get more customer.

To build trust and confidence requires an effort on different aspects of your business -- the look and feel of your site, your content... -- but most important of all, you always have to be absolutely honest with your customer.

People will forgive you many things. If there are some typos -- not a big deal. If your graphics aren't that fancy -- who cares? But they will never forgive you dishonesty.

If you make promises you can't keep, or if you recommend a bad product -- and doing that only once is already sufficient -- it's very likely that you will loose many of your customers. People might start talking about you in various discussion groups and your reputation could be ruined forever.


Get the first impression right - the look and feel of your site

Visitors who arrive on your site decide within 10 - 20 seconds whether to stay or leave. It's the look and feel of your site that either makes your visitor click on the back-button of the browser or continue reading what you've to say.

Bottom line: To get more customer, you have to get the look and feel of your site right.

How can you make a great first impression in order to keep your visitors on your site:

   Get the overall look and feel of your site right. Choose colors,  fonts
      and graphics that are appropriate for your target market.

         Don't use too many different colors -- 3 - 4 should be the maximum.

         Use black text on a white or off-white background.

         I recommend you use Sans Serif fonts (Arial, Verdana, Helvetica)
            for best reading experience.

         Don't use too many different font styles and colors -- again, KISS
            is best, choose one style for your headlines and a different one
            for the other content.

 
   Choose a layout that makes your readers experience most enjoyable
      and time-efficient
as possible. On the web, people tend to scan
      text, so...

       Keep your paragraphs short and use lots of white space

       Use lists and bullet points

       One major headline at the top of every page and several
          subheadings for easy online scanning.

      ●  Keep your layout simple -- a page header with your company logo,
          a navigation bar underneath the page header or on the left side
          of your page, eventually a footer with your copyright information.


   Your site should be warm, personal and inviting. Don’t try to imitate
      big corporations -- these kind of sites are often very impersonal.
      Make your visitors experience pleasant and interesting.

   Keep it simple. A simple and clean site that's well organized and
      professionally looking works best. There is no need for flash
      animations or a super sophisticated graphical design -- your focus
      should be on delivering great content.

   Don’t plaster your pages with tons of banners and affiliate links -- this
      looks very unprofessional and it's definitely not the best way to get
      more customer. 

   Keep your look and feel consistent throughout all your pages.

   It doesn't contribute to a great first impression, if your visitor finds
      some 20 typos on your home page. Re-read a spell-check all your
      pages and also watch out for out-of-context typos (for example,
      cool and coal).


Getting a simple yet professional look and feel isn't difficult, but it's very important to get that crucial first impression right and ultimately to get more customer.

Your might be providing the best possible content, but if your basic look and feel telegraphs a complete lack of professionalism your visitors will most probably leave immediately.


Provide valuable content

Ok, your visitors are comfortable with the look and feel of your site, but they still don't trust you, they aren't your customers yet. So, how to get more customer? Give something of great value and you will win the trust of your visitors and convert them into lifetime customer.

What can you give? Provide content that is of great value to your audience. Content that  answers questions and helps to solve problems.

It is important what you write, as well as how you write it. When you write, let your own unique personality shine through. that's how you can distinguish yourself from the rest and how you will build your own brand.


Writing-tips that will help you to win trust and to get more customer:

   Write as if you would be talking to a friend. Write to communicate
      and to build relationships -- choose a personal and friendly tone.

   Keep your writing style simple. The majority of people are most 
      comfortable reading at a Grade 7 level. There is no need to impress
      your readers with your writing skills -- simplicity wins the day.

   Be passionate about your subject and transmit that passion to your
      readership. This will render your visitors reading experience much more
      exciting and interesting -- a great way to get more customer.

   Write in short sentences. Use active, short verbs. Delete everything
      that's not absolutely necessary -- communicate quickly and effectively.

   Demonstrate your knowledge and expertise and communicate it in
      personal and friendly way.

   Develop your own unique style -- just be yourself.  create your own
      brand in order to distinguish yourself from the rest.


   Practice, practice, practice... -- being able to write (communicate) in  a
      simple and effective voice that is uniquely yours takes some time and
      effort, but it's absolutely necessary if you want to get more customer
      and take your business to the next level.


If you want to learn more about how to gain the trust and likeability of your audience, I highly recommend "Make Your Content Presell". This is a fantastic eBook that explains in detail how to get the look and feel of your site right and how to learn to write in order to win the trust of your visitors and turn them into lifetime customers.
 
 
Building trust and likeability is the most important thing to get more customer and to succeed online.

The first step to creating trust is to get the look and feel of your site right. The second step is to provide valuable
content to your site visitors -- it is important what
you write as well as how you write it.
 

Other pages in this section:

  ●  Care About Your Customers And your Business Will Be
     1000 Times More Successful

  ●  You Can't Write? Find Out How Easy It Is To Successfully
      Write For The Web


>>> Learn How To Write On The Web